Monitoring Your Staff Remotely Using CCTV

By Ben Sparks

If you own or manage a chain of businesses, you can never really know what your employees are doing. Are they waiting on customers, are they really busy, or are they goofing off in the break room? With the installation of a CCTV system, the questions of what are they doing? Is answered by "Your CCTV system knows.

Multiple remote locations can be easily monitored through the utilization of a proper CCTV installation. The CCTV installation can place cameras throughout the stores and the images can be acquired through the utilization of the Internet. These images are viewed in real time and can provide the answers to many questions.

Every organization has both strong and weak employees. That is a fact of doing business. The only way to identify who the weak employees are is through monitoring their activities. This monitoring can be accomplished through the use of a field supervisor who will make unannounced visits to the remote locations. This is an ineffective utilization of the field manager. A better solution is the remote monitoring of the location to identify the actions of the weak employee.

Invariably, some stores are busier and more active than others. The ability to remotely monitor the stores allows management to move personnel who are "floaters" from one store to another to help the store staff when they are busier than normal. Without the ability to expand or reduce staff, there is a distinct possibility that customers will be dissatisfied with the service that they are receiving in a particular store. Remote CCTV monitoring allows management to shift staff from store to store and consequently meet the customers' needs.

Remote monitoring of stores by managerial staff will reduce the amount of employee theft, increase customer satisfaction and permit the managerial staff to weed out the weaker employees. These three factors insure that the return on investment from the installation of a CCTV system along with Internet access insures a rapid return on investment for the company. - 30201

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